The security and confidentiality of our clients' personal information are paramount to our operational activities. We adhere to strict safety standards within our internal information environment, utilizing modern data storage and processing technologies, along with regulated operational controls, to ensure a high level of protection for our clients' confidential information.
All operations associated with confidentiality (payments, filling out of forms in the Personal Area, change of personal information, etc.) are carried out exclusively through a secure connection.We place special emphasis on the security of payment operations and do not collect or store our clients' debit/credit card details. To refill a trading account using a debit/credit card, clients are directed to the website of a processing center.
Our confidentiality policy is an integral part of our internal procedures and is designed to uphold the main principles of client information safety, ensuring the safety and integrity of personal information. Clients are not required to provide any additional information beyond what is already provided during registration in the Personal Area or within the context of the client agreement.
Upon completion of the registration form on our website clients consent to the processing of their personal information, including collection, recording, systematization, accumulation, storage, updating, retrieval, use, transmission, depersonalization, blocking, removal and deleting of any information.
In order to open a trading or a training account, clients must provide personal information during the processing of this information enables us not only to understand the client's requirements but also to create their investment profile. This profile allows us to generate individual offers for products and services that may be of interest to the client. Additionally, the personal information we gather about clients enables us to improve the quality of issue resolution and enhance client services.
The Client's personal information includes the following:
- Personal information provided in application forms and other forms when opening a trading account, including full name, personal mobile phone number, residence address, date of birth, passport details, personal insurance and medical insurance policy numbers, occupation, and position.
- Information regarding financial status investment experience.
- Documents required for client identification: passport, document that confirms his residential address (public facilities payment bills and/or bank statement).
- Documents confirming transfer of monetary assets by the client: payment orders, bank statements, copies of plastic card, etc.
Deleting Profile and Personal Data
The Client can request the deletion of personal data and the entire registration profile at any time.
- Login to the Personal Area;
- Navigate to the support section and create a ticket;
- Confirm your request to delete the profile.
Requests will be completed within 24 hours.
In order to process payment and trading orders xChief has the right to share client identification information with affiliated companies, paying agents, auditors, or other authorized organizations and persons. xChief guarantees compliance with all necessary measures for the protection of confidential information by authorized persons, who are also responsible for safe storage of our client’s personal information. Confidential information regarding clients is provided to third parties only in response to official inquiries from administrative and/or judicial bodies.
xChief uses advanced technology for secured connections (SSL) to protect the information shared with us. SSL Technology provides reliable data protection from interception by third parties. We are constantly improving our security technologies to prevent intrusions into the system.
Last update: 30-Aug-2023